Effective Date: 02/10/2024
1.1. Personal Information: We collect personal information that you provide when booking a trip, contacting us, or creating an account. This may include your name, email address, phone number, address, payment details, and any other relevant information.
1.2. Non-Personal Information: We collect non-personal information such as browser type, device information, and your IP address. This data helps us understand how visitors use our site and improve our services.
1.3. Sensitive Information: We do not typically collect sensitive personal information (e.g., health data). However, if you voluntarily provide such information (e.g., dietary restrictions or mobility issues), it will be treated confidentially and only used to enhance your travel experience.
2.1. Booking and Trip Management: Your personal information is used to process bookings, manage trips, and provide relevant services, including communication about the itinerary and any changes.
2.2. Payment Processing: We use your payment information to process deposits and final payments for your trips securely.
2.3. Customer Support: We may use your contact details to respond to your inquiries, provide customer service, and offer trip assistance.
2.4. Marketing and Communication: With your consent, we may use your email address or phone number to send promotional offers, newsletters, and updates. You can opt out of these communications at any time.
2.5. Legal Compliance: We may use your data to comply with applicable laws, legal obligations, or to protect our rights and interests.
3.1. Data Security: We use secure servers, encryption, and other industry-standard measures to protect your personal information from unauthorized access, disclosure, or loss.
3.2. Restricted Access: Only authorized personnel have access to your personal information, and they are obligated to maintain the confidentiality of your data.
3.3. Third-Party Processors: We may share your information with trusted third-party service providers (such as payment processors or travel partners) only to the extent necessary to provide our services. These third parties are bound by confidentiality agreements and cannot use your data for any other purpose.
4.1. With Third-Party Service Providers: To fulfill your booking and provide travel-related services, we may share your information with third parties such as accommodation providers, transport companies, and guides. This information will be limited to what is necessary for them to provide their services.
4.2. Legal Obligations: We may share your information when required by law, court orders, or legal requests, or to protect our rights and the safety of our customers.
4.3. Business Transfers: In the event of a business transaction (such as a merger, acquisition, or sale of assets), your personal information may be part of the transferred assets.
5.1. Access and Correction: You have the right to access, update, or correct any personal information we hold about you. If you wish to modify your data, please contact us.
5.2. Data Deletion: You can request that we delete your personal information. However, please note that we may retain certain data as required by law or for legitimate business purposes (e.g., for record-keeping).
5.3. Opt-Out of Marketing: If you no longer wish to receive promotional materials, you can opt out by clicking the unsubscribe link in any marketing email or contacting us directly.
5.4. Cookies and Tracking: You have the right to refuse cookies or set your browser to alert you when cookies are being sent. Disabling cookies may affect the functionality of our website.
6.1. Cookies: Our website uses cookies to enhance your user experience. Cookies help us understand your preferences and improve the performance of our site.
6.2. Analytics: We use third-party services such as Google Analytics to track website traffic and gather insights on user behavior. These third-party services may collect information such as your IP address or browsing patterns.
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. Please review the privacy policies of these third-party sites before sharing any personal information.
8.1. Customer Interaction: Any data provided as part of customer feedback, interaction with staff, or during trips (including reviews) may be used for quality control or promotional purposes, unless otherwise specified by the user.
8.2. Behavioral Data: We may collect and store data related to behavioral interactions during the trip, especially in cases where expectations of respectful conduct are not met.
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Phone: +91 8484866883